Frequently Asked Questions

Website Questions

  • I would like you to design my site, what do I need to do now/what is the process?

    First, we consult with you to collect all of your brand identity materials and print collateral; really getting involved in your business and how you communicate with your customers and prospects. We then craft a solution that includes content development, SEO, website design, and a CMS-based administrative suite so that you can maintain it yourself if you want.

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  • How long does it take your firm to create a new website?

    Rare Earth can complete a deployment of a website’s core applications in literally a matter of minutes. Our typical creative process takes between 3-6 weeks, and content development [often the biggest challenge for website owners] is an ongoing process. A deployment timeline of between five to ten weeks is typical for a new website.

    Remember though, since you can make changes to your site any time you want, your site need not be "perfect" before rollout. In fact, it helps your search engine rankings if you start smaller and then build as time and your internal resources allow. 

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  • How long does it take for a design to be completed?

    Designs are typically completed as a part of what we call a "Sprint." During a Sprint, we meet with the customer every day and through this process, we develop the design and functionality that is reflected in the Blueprint developed during our Discovery process.  

    The Discovery process generally lasts anywhere from 3-6 weeks, and Sprints for new customers generally last anywhere from 2-4 weeks.  This means the complete process from start to finish generally takes anywhere from 5-10 weeks.

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  • What kind of images do I need for my website?

    We always ask for the highest quality imagery you can provide us with. However, imagery varies depending on your site, what it will be used for, and where the image will be placed in the context of the site.

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  • Do you provide website hosting?

    Yes, but only for the solutions that we deploy.  We are not strictly a hosting company.  

    We also provide domain name registration and management services for sites that are hosted with us.

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  • How long after taking our new site live will I begin to see it in my browser?

    It depends. You could begin to see your website in a matter of a few minutes.  Generally, you should allow up to 24-48 hours for propagation of your new site throughout the Internet; this gives sufficient time for every server on every ISP across the world to update their records so they know where to find your site. It’s unusual for propagation to take that long, but it can vary from one ISP to another and from one computer to another.

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  • What is a change request?

    A change request is any request that either changes the state of the existing website or changes the specifications of a website that is currently under development.  Change requests are generally billable and handled on a case-by-case basis.

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  • How many hours will my change request take to complete?

    We bill by project, not by the hour.  Accordingly we don't limit any changes to a number of hours.  

    We schedule our time according to your project size: Simple, Midrange, Extended, or Custom.  We put the changes into our workflow schedule, provide the customer with a delivery date, and complete the request within the scheduled time.   

    Change requests can take anywhere from 1 day to several weeks depending on size of the request.

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  • When you develop a website, do you test it in multiple browsers?

    Absolutely! We want to make sure you look good on every device your visitors view your site with - whether it be desktop or mobile.

    So when we develop your website, we support all of the latest versions of the most popular browsers. These include Chrome, Firefox, Internet Explorer and Safari.

    The only exception to this rule is when it comes to versions of Internet Explorer older than version 11. For much of its history, Microsoft was never what you would call "standards compliant" when it comes to its browser, this is especially true when it comes to IE 7 and IE 8. This lead to all kinds of issues with cross-browser consistency and fortunately, the percentage of people who use those older browsers now are in the low single digit percentages. So when it comes to a question of the value of our time and your money, we encourage the pragmatic approach of ignoring older versions of IE.

    Of course, if you absolutely must have your site look great on a specific version of a specific browser, we're happy to accommodate your need as a part of your project. But be forewarned that it could take a significant amount of time to get it looking just right in that old version of IE.

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