Sitegeist: The REI Blog Posts Tagged With "social listening"
Posted on Friday, August 19, 2016
Social listening platforms collect and report data from a variety of platforms. These tools allow you to interact with your community and share insights with stakeholders. When handled promptly and well, a less than satisfactory experience with the product can become a public relations success story.
Posted on Friday, August 12, 2016
Social enables brands to connect with audiences in new and dynamic ways. If you want to deliver great customer service and create an affordable, sustainable source of customer data, you’ll need to hire a community manager.